Refund policy
Return & Exchange Policy
At Only Finds, we aim to make sure you are satisfied with your purchase. Please review our return and exchange policy carefully before placing your order.
Returns
We accept returns within 30 days after receiving your item.
To be eligible for a return or exchange, the item must:
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Be unused and in the same condition you received it
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Be in its original packaging
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Include proof of purchase or order confirmation
To request a return or exchange, contact us at onlyfindsshop@gmail.com.
Returns should be sent to:
Only Finds
Hazmieh Baabda, Street 2001 Building 395
Lebanon
Please note that items sent back without first contacting us will not be accepted.
Return Shipping
Return shipping costs depend on the reason for the return:
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If the item is damaged, defective, or incorrect, Only Finds will cover the return shipping cost.
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For all other return or exchange requests, the customer is responsible for return shipping fees.
Non-Returnable Items
We do not accept returns or exchanges for:
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Clothing
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Electronics
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Hygiene or personal care items
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Sale items
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Gift cards
Eligible Return Categories
Returns and exchanges are accepted for:
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Accessories
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Home decor items
As long as the items meet the return conditions listed above.
Exchanges & Store Credit
We currently offer:
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Exchanges
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Store credit
We do not offer monetary refunds.
Once your return is inspected and approved, you will receive store credit or an exchange based on your preference and item availability.
Damaged or Incorrect Orders
Please inspect your order upon delivery and contact us immediately if:
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Your item is damaged
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You received the wrong item
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Your order is defective
We will evaluate the issue and work to resolve it as quickly as possible.
Shipping Information
Orders within Lebanon are typically delivered within 3–5 business days.
Payment Methods
We currently accept:
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Cash on Delivery (COD)
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Whish Money
Contact Us
For any questions regarding returns or exchanges, please contact us at: